What is the difference between dual motion detection and single-motion detection?
Other doorbells on the market have only one sensor, radar or passive infrared (PIR) for object detection. Video Doorbell Dual uses both to combine the advantages of heat and sound wave sensing, reducing false alarms by 95%.
Can the battery doorbell work as a wired doorbell when it's hardwired?
No, the battery doorbell cannot work as a wired doorbell. If you have existing doorbell wires and prefer to hardwire the doorbell, you are welcome to purchase the wired version. We will begin selling it in late March.
Can I connect my battery doorbell to my doorbell wires to extend battery life?
Yes, you can connect to your existing wires to extend your doorbell's battery life.
How long does the fully charged battery last?
In most common scenarios, a fully charged battery can last for 180 days. We tested the battery length under the following conditions:
- Temperature: 68°F (20°C);
- 10 motion detections per day;
- Recorded for 20 seconds each time motion was detected;
- Standby power consumption was included during usage time.
Battery life varies depending on the number of times motion is detected, recording time duration, and environmental temperatures.
Can I share my Video Doorbell Dual with my family members?
Yes, you can share your device with any of your family members. As an owner, you can adjust permission settings for different people.
Does Video Doorbell Dual support Apple HomeKit?
No, it supports Amazon Alexa and the Google Assistant, but it doesn’t currently support HomeKit.
How many hours of video can I store?
HomeBase 2 has 16GB eMMC built-in storage, which keeps up to 180 days of video. That assumes you're recording 30 videos per day, and each video is 20 seconds. It's ample storage for most consumers. Actual storage capacity does vary depending on recording frequency and video length.
Can I use Echo/Google Home Mini as a chime?
Users can use Alexa Echo as a chime. Here's how:
1. Enable the eufy Security skill on your Alexa App.
2. Link the eufy Security account to Alexa.
3. Discover a new device.
4. Find Video Doorbell Dual and enable Doorbell Announcement.
Google Home Mini is not supported.
Why did my Video Doorbell Dual go offline?
Most likely, your HomeBase lost connection to the Internet.
Please check if HomeBase is disconnected from your router. If the LED on HomeBase is red, HomeBase cannot connect to the Internet.You should also check if your router has Internet access, or if it any security measures, such as a firewall, could be affecting access.